Privacy Policy

Last updated: June 2026

1. About this policy

East Coast Renewable Solutions (“ECR”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the collection and use of your information as described below.

2. Information we collect

We may collect the following types of personal information:

• Contact details — name, phone number, email address and property address.
• Project information — details about your property, energy usage, roof, switchboard and the system you’re enquiring about.
• Enquiry and communication records — messages, quote requests, emails and call notes.
• Website data — IP address, browser type, pages visited and similar analytics data collected automatically.

3. How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes;
• Design, install and maintain solar, battery, EV charging and electrical systems;
• Manage rebates, Clean Energy Council and grid-connection paperwork on your behalf;
• Provide warranty, service and ongoing support;
• Improve our website and services; and
• Send updates or information you have requested (you can opt out at any time).

4. Disclosure of information

We do not sell your personal information. We may share it with trusted third parties where necessary to deliver our services, including equipment suppliers, your electricity distributor/retailer, accredited inspectors, rebate administrators and government bodies. We require these parties to handle your information securely and only for the agreed purpose.

5. Data security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure. While we work to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & website analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can disable cookies through your browser settings, though some features may not function as intended.

7. Accessing & correcting your information

You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable timeframe and may need to verify your identity first.

8. Contact us

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with the “last updated” date shown above.