Aftercare & Servicing
We Don't Disappear After Installation Day — We Keep Your System Performing for 25 Years.
Your solar, battery, EV charger and hot water systems are a 25-year asset. ECR's licensed electricians keep them performing with annual health checks, firmware updates and proactive servicing — and we own your warranty, so you never chase a manufacturer.
Annual Health Check
What an ECR Annual Health Check Covers
A system that's been performing quietly for years can drift below its potential without anyone noticing. Our annual health check confirms every part of your system is generating, storing and protecting as designed.
- Panel & array inspection — physical condition, mounting integrity and weatherproofing
- Inverter firmware updates — kept current for performance, safety and compliance
- Performance monitoring review — checking real output against your monitoring data
- Battery health check — state of health, cycling behaviour and backup readiness
- Switchboard & connection check — terminations, isolators and protection devices
- Professional cleaning referral — when production data shows soiling is costing you output
- Production-vs-projection comparison — measured generation against your original design model
Why It Matters
A 25-Year Asset Deserves to Be Looked After
Protect Your Output
Small losses from soiling, shading creep or a drifting string add up over a year. Regular checks keep every kilowatt-hour you paid for flowing.
Catch Faults Early
A failing connection or an underperforming panel is cheap to fix early and expensive to ignore. We find issues before they become outages.
Preserve Warranty Validity
Manufacturer warranties expect a maintained system. Documented annual servicing keeps your cover intact — and we manage every claim for you.
Maximise System Lifespan
Your panels are warranted for decades. Consistent care is how a 25-year asset actually delivers 25 years of savings.
What We Service
Every Part of Your Energy System
We installed it in-house, and we maintain it in-house — every component serviced by the same licensed electricians who commissioned it.
Solar Panels
Array inspection, mounting and weatherproofing checks, inverter firmware and a production review against your original model.
Solar panels →Battery Storage
State-of-health checks, cycling and backup-readiness verification, firmware updates across Tesla Powerwall 3, GoodWe and Sigenergy systems.
Battery storage →EV Chargers
Connection and circuit checks, firmware and app updates, and confirmation your solar-optimised charging is still working as set up.
EV chargers →Solar Hot Water
Heat pump and solar collector servicing, element and connection checks, and confirmation the system is still drawing from solar first.
Solar hot water →One App, Everything
See Your Whole System in One Place
With a Sigenergy system, the mySigen app puts your solar, battery, EV charging and home energy on a single live dashboard — so when we review your system's health, you can see exactly what we see. Sigenergy is the platform our team is most excited to install and support.
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The ECR Aftercare Promise
We're Your Long-Term Energy Partner
We Own Your Warranty
Any warranty claim goes through ECR. We manage it with the manufacturer — you never make a single call to an overseas warranty department.
Our Numbers Are in Your Phone
No ticket queues, no call centres. When something needs attention after installation day, you call the same licensed electricians who built your system.
Proactive Service Reminders
We contact our installation customers with health-check reminders. Your system performing at its best for 25 years matters to us as much as the install did.
Maintenance FAQs
Servicing, Answered Honestly
Do you offer maintenance and servicing?
Yes. ECR provides annual system health checks, inverter firmware updates, performance monitoring reviews and cleaning referrals. We proactively contact our installation customers with service reminders. Your system performing at its best for 25 years is as important to us as the initial installation.
How often should my solar system be serviced?
An annual health check is the right cadence for most systems — enough to catch performance drift, apply firmware updates and verify your battery and connections, without unnecessary call-outs. Systems in coastal, high-dust or heavily treed locations can benefit from more frequent checks, which we'll advise on for your property.
Do I need to keep up maintenance to protect my warranty?
Manufacturer warranties expect a properly maintained system, and documented annual servicing helps keep that cover intact. Because ECR owns the warranty relationship on every install, we manage both the servicing record and any claim on your behalf — so your cover is protected without you chasing paperwork.